How does returning a product process work?

We understand buying a bed on the internet can be a little tricky without seeing. So if you feel this product isn’t right for you within the first 14 days of receiving the item, no problem! Please email us and we will collect the item for a fee of £100.

All we ask is that you keep the packaging so that it can be packed back up again securely ready for collection. Or you will have to source appropriate packaging yourself in order to facilitate the return.

Please also keep the item safe in your possession so that it does not get dirty or damaged before we collect it.

If you purchase a mattress on its own from us, you have 14 days to return the item. We can collect the mattress for a charge of £100. However, the item must be unopened and unused. We cannot accept a mattress back if it has been opened and used due to hygiene reasons. Please contact our Customer Services team for more information.

If you purchased a ROLLED Mattress from us you have 30 Days to return the ROLLED mattress. if you are simply returning it because you dont want the mattress anymore or bought the wrong mattress then there will be collection FEE.  This Fee is dependent on the size of the item so it varies, which will be deducted from your payment of the mattress and remaining amount will be refunded.

Please note collections can take 1-2 weeks, the same as delivery. However, there can be delays especially with the current situation so please allow up to 4 weeks.

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